Refund and Returns Policy
At Gharbanale.com , we strive to ensure your satisfaction with every purchase you make from our website. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refund policy outlined below:
Returns:
- You may return eligible products within 7 days from the date of delivery.
- To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
- Please contact our customer support team at +91-9654646468 to initiate the return process.
- We will provide you with instructions on how and where to ship the product back to us.
- The customer is responsible for any return shipping costs unless the return is due to an error on our part.
- For any return customer have to bear all the delivery charges and returning charges.
- Customer can WhatsApp or call to know the returning address for the returned material.
- We will inspect the product’s eligibility whether it may be returned or not.
Refunds:
- Once we receive and inspect the returned product, we will process your refund.
- Please allow us for the suitable time given by us for the refund to be credited back to your account.
- Refunds will include the purchase price of the returned product, excluding any shipping charges.
Non-Returnable Items:
- Certain items are non-returnable ,It will be mentioned on the product page when you will purchase the material.
- Customized or personalized products may also be non-returnable unless there is a manufacturing defect.
- Any kind of Plumbing and Sanitary material will not be returned ,it is advisable that you will check the material before delivery boy.
Damaged or Defective Products:
- If you receive a damaged or defective product, please check before delivery boy and contact us.
- We may request supporting evidence such as photographs to verify the damage or defect.
- We will provide a replacement or issue a refund for the damaged or defective product, including any shipping charges.
Exceptions:
- Our return policy may not apply to certain products or during special promotions. Any exceptions will be clearly stated on the product page or during the checkout
process.
We reserve the right to refuse a return or refund if the product does not meet the above criteria or if we suspect abuse of our return policy.
We reserve the right to change our refund and returned policy at any time.
If you have any questions or need further assistance regarding returns and refunds, please don’t hesitate to contact our customer support team.